Privacy Policy

1. Overview

Relativity Group ("we", "us", "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

2. What Personal Information We Collect

We collect only the information you voluntarily provide to us:

• Contact form data: Name, email address, phone number, and message content.
• Communication data: WhatsApp and email correspondence.

We do not use analytics cookies, tracking scripts, or marketing pixels. We do not collect IP addresses, browser data, or any automatic usage information.

3. How We Use Your Information

Under POPIA, we only process your data for specific, legitimate purposes:

• To respond to your enquiries via our contact form or WhatsApp.
• To provide you with information about our software consulting services.
• To comply with legal or regulatory obligations.

We will never sell, rent, or trade your personal information to third parties.

4. Cookies

Our website does not use analytics cookies, tracking cookies, or marketing cookies.

We may use essential session cookies required for basic website functionality (such as form submission). These don't track you and require no consent.

Because we run no analytics or tracking, you'll see no cookie banner on this site.

5. Data Processors

We use trusted third-party services to operate our website and handle enquiries. These processors only receive the data needed to perform their function:

• Supabase — securely stores contact form submissions (database hosting).
• Resend — delivers notification emails when you submit the contact form.

Both providers process data on our behalf under contractual terms that require appropriate security and confidentiality safeguards.

6. Data Security & Storage

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure, including:

• AES-256 encryption for data at rest.
• TLS 1.3 encryption for data in transit.
• Restricted access to personal data within our team.

Your information is stored securely and retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details below.

8. Privacy Contact Person

For any privacy-related enquiries or to exercise your rights under POPIA, contact our designated privacy contact:

We aim to respond to all privacy requests within 7 business days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.